Contact information:
For general information on OOTS!, please contact us at info@madebyoots.com

Or call Customer Service at
1-800-690 8681

If you don't find answers to questions in this section, email us at info@madebyoots.com
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Return/Exchange
Unwashed, unworn, or defective merchandise may be returned within 14 days for either an exchange or a refund. We will refund shipping charges only if we sent the wrong item or if the item sent was defective. If you are making an exchange because you want a different size, design, or color, you will be charged for shipping on your exchange.

Please contact us by email to obtain a return authorization number and return-instructions. The bbib(s) should be returned in the original packaging.

We recommend you return items in the original UPS envelope and use a carrier that will provide a tracking number for your package. Packages must be returned prepaid. We do not accept COD.

For additional questions on returns and exchange, contact us at info@madebyoots.com

Privacy
Please read our Privacy Policy.

Answers to your questions

1. Is ordering over the Internet secure?
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our order forms, we encrypt that information using secure socket layer (SSL) technology.

2. What are my payment options?
You can make payments using the following credit cards:
VISA, MasterCard, AMEX, Diners Club.

3. Do I have to pay sales tax?
A sales tax of 6.25% will be charged only on orders shipped within New Mexico. All other orders are tax-free!

4. Is it possible to track my order?
After we have shipped your order you will receive a confirmation email that will include a UPS tracking number. This will allow you to track your order.

5. Will I receive a confirmation email after I order?
Yes, you will receive a confirmation email after placing an order on our site. In addition, the last step of the ordering process produces a confirmation page that you can print out for your records.

6. Do you offer gift wrapping?
If you want to send your order as a gift, you can request "Gift Wrapping" during the ordering process. We will then special-wrap your order and include a gift card containing your personal message. There is a $5 surcharge for this service.

7. Is there a maximum length for the message I can include with my gift?
Yes. Please do not use more than 200 characters (including spaces) for your message. Otherwise we will not be able to print your full message on the gift card.

8. When will my order be shipped?
We will process your order the next business day.

9. How much does shipping cost?
We ship all orders via UPS. We offer UPS Next Day Air, UPS Second Day Air, UPS Ground, and, for international shipments, UPS Worldwide Express and UPS Worldwide Expedited. Your shipping cost will depend on which option you select. Charges will be calculated in real time, on the order form.

10. Can I send my order as a gift to someone else?
Yes, you can send your order to someone else as a gift. You will find a gift option button on your order form. We will gift-wrap your order, and if you wish you may add a personal message. The surcharge is $5. You also may send items to more than one address. You can select this feature in the Shopping Cart.