Shipping
9. When will my
order be shipped?
10. How much does shipping cost?
11. Can I send my order as a gift to someone else?
Return/Exchange
Unwashed, unworn, or defective merchandise may be
returned within 14 days for either an exchange or a refund.
We will refund shipping charges only if we sent the wrong item
or if the item sent was defective. If you are making an exchange
because you want a different size, design, or color, you will
be charged for shipping on your exchange. A restocking fee of
$5 will apply.
Please contact
us by email (mailto:info@madebyoots.com?subject=Return
- Exchange) to obtain a return authorization number and return-instructions.
All products should be returned in the original packaging.
We recommend you return items in the original UPS packaging
and use a carrier that will provide a tracking number for your
package. Packages must be returned prepaid. We do not accept
COD. Sales items cannot be returned.
For additional questions on returns
and exchange, contact us at info@madebyoots.com
Privacy
-
please read our Privacy
Policies
Answers
to your questions
1. Is ordering over the
Internet secure?
The security of your personal information is important to us.
When you enter sensitive information (such as credit card numbers)
on our order forms, we encrypt that information using secure socket
layer (SSL) technology.
2. What are my payment options?
You can make payments using the following credit cards:
VISA, MasterCard, AMEX, Diners Club.
3. Do I have to pay sales tax?
A sales tax of 6.5% will be charged only on orders shipped within
New Mexico. All other orders are tax-free!
4. Is it possible to track
my order?
After we have shipped your order you will receive a confirmation
email that will include a UPS tracking number. This will allow
you to track your order.
5. Will I receive a confirmation
email after I order?
Yes, you will receive a confirmation email after placing an order
on our site. In addition, the last step of the ordering process
produces a confirmation page that you can print out for your records.
6. Do you offer gift wrapping?
If you want to send your order as a gift, you can request "Gift
Wrapping" during the ordering process. We will then special-wrap
your order and include a gift card containing your personal message.
There is a $5 surcharge for this service.
7. Is there a maximum length
for the message I can include with my gift?
Yes. Please do not use more than 200 characters (including spaces)
for your message. Otherwise we will not be able to print your
full message on the gift card.
9. When will my order be shipped?
We will process your order the next business day.
10. How much does shipping
cost?
We ship all orders via UPS. We offer UPS Next Day Air, UPS Second
Day Air, and UPS Ground. Your shipping cost will depend on which
option you select. Charges will be calculated in real time, on
the order form.
11. Can I send my order as a gift to someone else?
Yes, you can send your order to someone else as a gift. You will
find a gift option button on your order form. We will gift-wrap
your order, and if you wish you may add a personal message. The
surcharge is $5. You also may send items to more than one address.
You can select this feature in the Shopping Cart.
ARGK LLC, d.b.a. OOTS!, is the owner of the information
collected on www.madebyoots.com.
OOTS! collects personally identifiable information from its users
at several points on this web site.
Contact
us
If you have any questions or suggestions
regarding our privacy policy,
please contact us at info@madebyoots.com.
Orders
If you purchase a product from us, we will request certain personally
identifiable information from you. You must provide contact information
(such as name, email, and shipping address) and financial information
(such as credit card number and expiration date).
How OOTS! uses personal information
collected online
We will use your personal information only for the purpose for
which it is submitted, such as to reply to your emails, to handle
your complaints, for billing purposes, and to fill your order.
If we have trouble processing an order, we will use your information
to contact you. After placing your order we will communicate via
email the status of your order.
At certain points where personal information is collected on our
site, there is a box where you may indicate wether you would like
to be on a mailing list. You can add or remove your name from
this list at any time by contacting us at info@madebyoots.com.
Special offers and updates
If you are on our mailing list, we will occasionally send you
information on special sales offers or to inform you about new
products. Out of respect for your privacy, we offer you the option
of not receiving these types of communications.
Sharing information
We do not share your personal information with third parties.
We use an outside shipping company to fulfill orders and a credit
card processing company to bill you for goods and services. These
companies do not retain, share, store, or use personally identifiable
information for any other purposes.
Security
The security of your personal information is important to us.
When you enter sensitive information (such as your credit card
number) on our order forms, we encrypt that information using
secure socket layer (SSL) technology.
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